When it comes to renewing your subscription, various challenges can sometimes arise, leading to activation errors or payment receipt issues. These challenges may result in an inactive account, even if the client has already made the subscription payment. Clients can encounter these problems whether they're extending a trial period or renewing an existing annual subscription in both MINI and PREMIUM packages.
What are the most frequent issues encountered during this process?
1. Incorrect Variable Symbol in Payment
When making a subscription payment, it is advisable to use the card payment gateway (a link is always provided in the order confirmation email) or when creating an order on our website. The system automatically generates the correct variable symbol, reducing the risk of errors. Another option is to make a payment through a QR code included in the confirmation email.
If a client realizes that they've used the wrong variable symbol, the quickest resolution is to contact us at [email protected]. Our team will manually match the payment with the client's account.
2. Payment Processing Time
If a client chooses to pay via wire transfer, their account will be activated upon receipt of the payment in MyInvoiceOnline.co.uk's bank account. This process can take several days. For a faster activation, opting for payment by card is recommended.
These insights help you navigate and overcome the common challenges encountered when extending your subscription, ensuring a smooth and uninterrupted experience.