Common Challenges When Extending Your Subscription

When subscribing to a plan, use the secure online card payment option available at checkout.

If your plan hasn’t been activated:

1. Start by confirming that your payment was successfully completed.

2. In some cases a technical issue may prevent the payment gateway from registering the transaction correctly. Should this happen, please don’t hesitate to reach out to our support team at: [email protected]

3. We’ll manually locate your payment, link it to your account, and ensure that your access is activated promptly.

4. If you happen to create more than one order by mistake, and only complete payment for one, it’s possible that you’ll still receive reminders or pro forma invoices for the unpaid order. In this scenario, we suggest reviewing your account to see if multiple orders exist — and simply disregard any duplicates that you do not intend to pay for.